Shipping
Brain Brands will on occasion offer shipping promotions with customers receiving free shipping if customers spend over a certain amount. These promotions can change without notice.
Shipping costs are calculated at check-out.
Brain Brands is not responsible for any shipments affected by customs, force majeure events, transfers from one carrier to another in your country or air and ground transportation strikes or delays, nor any other extra fees, customs or charges related to your shipment.
Returns
Customers have the right to return an order within 30 days from receiving the order. This right only applies in the case that the product and its original packaging can be returned in the same condition as when received. Return labels are not provided and customers have to return the order at their own expense. Brain Brands holds the right to additional charges if the return does not meet this criteria. If customers use their right to send back an order they should contact Brain Brands in order to get an address to send the goods to. Brain Brands has warehouses in the United States.
If an item is defective or damaged in any way on arrival, Brain Brands should be contacted within 14 days for information about compensation. Brain Brands holds the right to refuse any returns made after this timeframe.
***Policy does not apply to bulk orders
International Orders
Non-US orders will be considered as an international order. International orders may be subject to import duties and taxes, which will be collected upon delivery. As a customer, you will be responsible for payment of such import charges. Brain Brands is not liable for any duties or taxes associated with any orders processed by Brain Brands.
Import charges are normally based on the item’s price, weight, dimensions, and country of origin, as well as any local taxes, duties and fees. However, as charges vary across countries, Brain Brands advises you to contact your local customs office for further information.
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note, we do not offer refunds on wholesale orders.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us via our contact page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.If you need to exchange it for the same item, send us an email via our contact page and we will provide you with the return address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should contact support and we will provide you with the correct return address. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
AAXLL Supply Co LLC
United States
Company Registration/VAT: 35-2660440
+1 (206)-801-6839
(Do not send any return packages here: Please contact Support@trybrainbrands.com and we will send you the appropriate address for any returns.)